Privacy Policy

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Radiant Freak is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services. By accessing or using our services, you agree to this Privacy Policy.

Information We Collect Through Your Use

When you use our services, we collect information about you in the following categories:

Contacts Information: If you permit Radiant Freak to access the address book on your device, we may access and store names and contact information to facilitate social interactions through our services. We use this information to check if you are connected with your network and to enable you to call contacts directly.

Transaction Information: We collect transaction details related to your use of our services, including the type of service requested, date and time of service, amount charged, orders placed, and related transaction details. If someone uses your promo code, we may associate your name with that person.

Usage and Preference Information: We collect information about how you interact with our services, preferences expressed, and settings chosen. We use cookies and similar technologies to maintain unique identifiers.

Device Information: We collect information about your mobile device, such as hardware model, operating system, software versions, language preferences, unique device identifier, advertising identifiers, serial number, device motion information, and mobile network information. We may access information to find accounts on the device, call phone numbers, read phone status and identity, and improve performance.

Call and SMS Data: We facilitate communication between users and customer support. We receive call data, including the date and time of calls or SMS messages, the parties’ phone numbers, and the content of SMS messages and OTPs.

Log Information: When you interact with our services, we collect server logs, including device IP address, access dates and times, app features or pages viewed, app crashes, and other system activity. This information may be used to check network connection, receive data from the internet, prevent device from sleeping, and view Wi-Fi connection.

Use of Information

We may use the information we collect about you to:

  • Provide, maintain, and improve our services, including facilitating payments, sending receipts, providing products and services you request, developing new features, providing customer support, developing safety features, authenticating users, and sending product updates and administrative messages.
  • Perform internal operations, such as preventing fraud and abuse, troubleshooting software bugs, conducting data analysis, testing, research, and monitoring and analyzing usage and activity trends.
  • Send you communications about products, services, promotions, news, and events of Radiant Freak and process contest, sweepstake, or other promotion entries and fulfill related awards.
  • Personalize and improve the services, including providing or recommending features, content, social connections, referrals, and advertisements.

Sharing of Information

We may share the information we collect about you:

  • With third parties to provide a service you requested through a partnership or promotional offering.
  • With the general public if you submit content in a public forum, such as blog comments or social media posts.
  • With third parties you choose to let us share information with, such as other apps or websites that integrate with our services.
  • With Radiant Freak subsidiaries and affiliated entities for data processing or logistics purposes.
  • With vendors, consultants, marketing partners, and other service providers who need access to such information to carry out work on our behalf.
  • In response to a request for information by a competent authority if required by applicable law, regulation, or legal process.
  • With law enforcement officials, government authorities, or other third parties to enforce our User agreements, Terms of Service, or policies, or to protect the rights, property, or safety of Radiant Freak or others.
  • In connection with a merger, sale of company assets, consolidation, restructuring, financing, or acquisition of all or a portion of our business.
  • If we notify you and you consent to the sharing.
  • In an aggregated or anonymized form that cannot reasonably be used to identify you.

Social Sharing Features

Our services may integrate with social sharing features and related tools, allowing you to share actions on our services with other apps, sites, or media. Your use of these features enables the sharing of information with your friends or the public, depending on the settings you establish with the social sharing service. Refer to the privacy policies of these services for information on how they handle data.

Analytics and Advertising Services

We may allow others to provide audience measurement and analytics services, serve advertisements, and track and report on the performance of those advertisements. These entities may use cookies and other technologies to identify your device when you use our services and other online sites and services.

Your Choices

Account Information: You may correct your account information at any time by logging into your account. In some cases, we may retain certain information as required by law or for legitimate business purposes.

Access Rights: Radiant Freak will comply with individual requests regarding access, correction, and deletion of personal data as required by applicable law.

Location Information: We request permission to collect precise location information from your device through the mobile operating system’s permission system.

Contact Information: We may seek permission to access and sync contact information from your device.

Promotional Communications: You may opt out of receiving promotional messages by following the instructions in those messages. If you opt out, we may still send non-promotional communications about your account or our ongoing business relations.

If you initially permit the collection of any information, you can later disable it by changing the settings on your device, though this may limit your ability to use certain features of our services.

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